RESPONDENTS IDENTIFICATION

Associate each complete survey with a specific respondent to better segment the responses

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Link the responses to the respondent

Include a customer or order ID in the survey link and easily associate responses for a broader context. React individually to a comment from a dissatisfied customer.

Include additional parameters

To segment responses by these parameters, provide additional parameters to the link or popup surveys, such as customer segment, products, and login status.

Content personalization

Use the parameters provided to personalize the content of the survey.

Progress monitoring

If you are conducting a non-anonymous survey, check who has already replied and who should be sent a reminder.

Get more responses

Don’t ask about things you already know. You will get more answers thanks to the shortening of the survey and avoiding mistakes of the respondents.

Associate each complete survey with a specific respondent to better segment the responses

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