TAGGING SURVEY RESPONSES

Determine what is most important from the open answers and categorize them in the right way

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Tagging responses

Assign responses to appropriate categories such as price, product, customer service, and process.

Sentiment

Give your statements a positive or negative sentiment to accurately report the feeling of your clients.

Customer mood trends

Observe changes in the topics discussed and their sentiment over time and check whether your changes in processes bring the expected effect.

Actions based on feedback

Provide feedback from a specific category to the appropriate department and make changes based on the customer’s voice.

Determine what is most important from the open answers and categorize them in the right way

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