The Online Shopping Survey is the perfect study for anyone looking to start selling online, expand their business or just see what customers expect from online stores.
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We propose a questionnaire from which you will learn, among others, how often respondents shop online, where they are most likely to do it, and how much time or how much they spend.
What can you do with this knowledge? First, create a portal ideally suited to the client’s expectations, in which he will be willing to shop frequently.
We use Startquestion surveys to collect satisfaction metrics such as Net Promoter Score, measure our processes’ ease of use, and conduct UX research. The collected data allows us to set priorities for changes. At this point, it fully meets our needs, and what’s more – we are trying out more advanced applications, such as an integration with the transaction system. We recommend Startquestion as a user-friendly and flexible tool.
Krzysztof Gabruk
Customer Experience Chapter Leader at Santander Bank Poland
Startquestion allows us to take better care of the high level of service for our entire network. We use it to research our products, brand image, and service. The results help us to improve the quality of customer service because we know that the success of our business depends mainly on the people. This software allows us to easily verify both what customers think about our product and how they find out about us.
Ewa Minda-Korczak
Marketing Manager of Telepizza Poland
Among the possibilities the Startquestion software offers, we appreciate the most easily creating conditional questions, placing surveys in the company domain, and adjusting the layout to our specific needs. The possibility to create subaccounts that allow more experts to work with the tool and view research results simultaneously makes our research much easier.
Krzysztof Gabruk
Customer Experience Chapter Leader at Santander Bank Poland
