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Survey Questions for Website Evaluation

Intuitive, transparent, and user-friendly – this is what every website should be like. But are you sure that your website visitors can easily use all the features you offer?

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Sometimes the reason for the decrease in the number of customers, and hence – profits may be… difficult access to information and a problem with launching some functions on the website.

Website features evaluation survey will allow you to verify how users evaluate the capabilities of your website. Thanks to a simple pop-up placed directly on the website, you can quickly find out if:

  • every website visitor has easy access to the entire package of features on the website,
  • there are any problems with starting and using certain functions,
  • you should make some changes in the appearance or structure of the website to make it more user-friendly and intuitive for potential customers.

The website features evaluation pop-up – questions

To get the results you want when evaluating on-page features, you must ask your users the right questions. Our experts have prepared a set of sample questions for the website features evaluation form, which you can adjust to your needs with a few clicks. Here are some examples of questions you can use to evaluate features on your web page or e-commerce store:

  1. How easy was it for you to add a new contact?
  2. Was it difficult to add products to the cart?
  3. Were you able to use [function name]?
  4. Did you have any problems with [function name]?
  5. Did you easily find the information you need about [function name]?
  6. Tell us more! Thanks to your feedback, we will be able to improve this feature.

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We are recommended by:

We use Startquestion surveys to collect satisfaction metrics such as Net Promoter Score, measure our processes’ ease of use, and conduct UX research. The collected data allows us to set priorities for changes. At this point, it fully meets our needs, and what’s more – we are trying out more advanced applications, such as an integration with the transaction system. We recommend Startquestion as a user-friendly and flexible tool.

osoba

Krzysztof Gabruk

Customer Experience Chapter Leader at Santander Bank Poland

Startquestion allows us to take better care of the high level of service for our entire network. We use it to research our products, brand image, and service. The results help us to improve the quality of customer service because we know that the success of our business depends mainly on the people. This software allows us to easily verify both what customers think about our product and how they find out about us.

Ewa Minda-Korczak

Marketing Manager of Telepizza Poland

Among the possibilities the Startquestion software offers, we appreciate the most easily creating conditional questions, placing surveys in the company domain, and adjusting the layout to our specific needs. The possibility to create subaccounts that allow more experts to work with the tool and view research results simultaneously makes our research much easier.

osoba

Krzysztof Gabruk

Customer Experience Chapter Leader at Santander Bank Poland