Website Visitors Survey - Survey Template

Pop-up for Website Visitors

Did you know one simple question for your website visitors: how did you find the website, can help you make better business decisions?

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With direct responses from people who are currently on your website, you’ll know where your customers are coming from, and thank this knowledge:

you will quickly find out whether it is worth investing in advertising in a given channel, e.g., Google Ads, Facebook Ads, or LinkedIn ADS,
you will limit or eliminate unnecessary expenses on advertising in channels that do not bring you real benefits,
you will better plan your expenses for creating content and publishing paid ads in the future.

Website visitors survey – where do your customers come from?

Our experience shows that a website visitor survey in the form of a pop-up on the website will provide you with information that will perfectly complement the analysis of website traffic or user behaviour in programs such as Hotjar, Amplitude, and Google Analytics. The advantages of conducting a website survey include:

no extra time is needed to prepare and send the survey to visitors (thanks to our ready-made survey templates),
the ability to reach all visitors of the website or specific groups of customers (the survey may be displayed to all or selected users, e.g., only Business customers)
gathering the results in one place will facilitate their analysis and creation of reports ready to be presented in the company, e.g., to the management board.

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We use Startquestion surveys to collect satisfaction metrics such as Net Promoter Score, measure our processes’ ease of use, and conduct UX research. The collected data allows us to set priorities for changes. At this point, it fully meets our needs, and what’s more â€“ we are trying out more advanced applications, such as an integration with the transaction system. We recommend Startquestion as a user-friendly and flexible tool.

Krzysztof Gabruk

Customer Experience Chapter Leader at Santander Bank Poland

Startquestion allows us to take better care of the high level of service for our entire network. We use it to research our products, brand image, and service. The results help us to improve the quality of customer service because we know that the success of our business depends mainly on the people. This software allows us to easily verify both what customers think about our product and how they find out about us.

Ewa Minda-Korczak

Marketing Manager of Telepizza Poland

Among the possibilities the Startquestion software offers, we appreciate the most easily creating conditional questions, placing surveys in the company domain, and adjusting the layout to our specific needs. The possibility to create subaccounts that allow more experts to work with the tool and view research results simultaneously makes our research much easier.

Krzysztof Gabruk

Customer Experience Chapter Leader at Santander Bank Poland